Unable to view PDF Preview in Hyperion Workspace

Hi Readers,

After Hyperion FR patches in 11.1.3 environment , Users are not able to generate PDF files  from Hyperion  Workspace.

User are able to open reports in workspace --> Explore -->XYZ(folder) --> open report.

After opening the report they are doing File --> Open In --> PDF Preview. They are getting blank page in workspace. After investigation I suspect that HR Printers may got corrupted. So I re created those on FR Server and issue is resolved.

Steps to Recreate FR Printers

No need to stop any service while performing below step and there is no impact on existing functionality

Step1

Login to Server FR Server

Delete the existing HRPRinters before creating new ones.

1. From the Start menu, select  "Printers & Faxes".
2. Select and delete the HRPrinters.
3. Right click ‘properties’ à Delete. (do this for all HRPrinters 1-5)

4. Right-click on any remaining printer on the list, and select Properties.
5. Select the Ports tab.
6. In the window, widen the Port column, then scroll down and delete the Hyperion ports.

Delete ports for all HRprinters (1-5)

Step2

Verify the file HRCreatePrinters.ini on below path and verify the StartNum and StopNum Parameters D:\Hyperion\Products\biplus\bin

Step 3

Go to D:\Hyperion\products\biplus\bin

Run HRCreatePrinters.exe

Step 4

Verify the printers in “Printers & Faxes” and verify the port for all the printers (right click à propertiesà ports)

Leave comments..if it helps.

Regards

Guru